Banking Operations & Service Associate

Eastern Bank; Quincy (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Eastern Bank is seeking an Operations Associate to manage the operational elements of a small to mid-sized banking office in Quincy. You will handle cash vault, ATM balancing, negotiable instruments, and ensure compliance while also serving retail customers as needed.

The role requires balancing sales and transactional duties, processing deposits and loan applications, and making referrals to other bank lines. Strong problem-solving and attentional focus on security are essential.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication; customer service oriented.

Responsibilities

• Manage branch cash vault to within prescribed limits and serve as custodian.
• Oversee ATM custodian duties; ensure availability and daily balance.
• Audit negotiable instruments, cash drawers, and logs for policy adherence.
• Handle operational branch components: balance cash, file BSA forms, security compliance.
• Stay updated on compliance and security requirements and implement branch processes.
• Review complex new account documentation to ensure policy compliance.

Skills

Independent work

Multi-tasking

Customer service

Interpersonal skills

Written communication

Verbal communication

Technical literacy

Self-starter

Professionalism

Job description

Eastern Bank is seeking an Operations Associate to manage the operational elements of a small to mid-sized banking office in Quincy. You will handle cash vault, ATM balancing, negotiable instruments, and ensure compliance while also serving retail customers as needed.

The role requires balancing sales and transactional duties, processing deposits and loan applications, and making referrals to other bank lines. Strong problem-solving and attentional focus on security are essential.