Banking Operations Associate — Vault & ATM

Eastern Bank; Cambridge (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Vacation

Tuition reimbursement

Job summary

Eastern Bank is seeking an Operations Associate to manage the operational elements of a Cambridge branch, including cash vault/ATM duties, negotiable instruments, and routine cash drawer audits.

You will balance compliance and security requirements while supporting new account openings and retail customer service. The role blends sales and transactional work in a fast-paced banking environment, with opportunities for growth within Total Rewards.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong interpersonal and communication skills with a focus on customer service.

Responsibilities

• Maintains primary responsibility for all operational elements of a small to mid-sized banking office.
• Manage branch cash vault and ATM operations, including forecasting and balancing.
• Audit negotiable instruments, cash drawers, and logs to ensure policy compliance.
• Oversee operational components such as balancing cash, filing BSA forms, and security requirements.
• Ensure compliance with branch policies and procedures; review new account opening documentation.

Skills

Independence

Multi-tasking

Customer service

Interpersonal skills

Communication

Job description

Eastern Bank is seeking an Operations Associate to manage the operational elements of a Cambridge branch, including cash vault/ATM duties, negotiable instruments, and routine cash drawer audits.

You will balance compliance and security requirements while supporting new account openings and retail customer service. The role blends sales and transactional work in a fast-paced banking environment, with opportunities for growth within Total Rewards.