Banking Operations Associate: Vault, ATM & Service

Retail Region 2 Administration; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Retail Region 2 Administration seeks an Operations Associate to manage daily branch operations, including cash vault, ATM balancing, and compliance tasks. You will also directly service retail customers as needed and support new account openings and loan processing.

The role combines sales and transactional duties, requiring strong interpersonal skills and the ability to multi-task in a fast-paced environment. A strong customer-service mindset is essential.

Qualifications

• Independently manage fast-paced branch operations.
• Strong customer service orientation and communication skills.
• Ability to multitask across sales and transactional tasks.

Responsibilities

• Maintain branch cash vault and ATM operations.
• Audit negotiable instruments and cash drawers for accuracy.
• Handle new account documentation and compliance tasks.
• Open deposit accounts and process loan applications; refer to other units.
• Assist customers with routine servicing and monetary transactions.

Skills

Customer service

Multi-tasking

Interpersonal skills

Technical literacy

Independent work

Job description

Retail Region 2 Administration seeks an Operations Associate to manage daily branch operations, including cash vault, ATM balancing, and compliance tasks. You will also directly service retail customers as needed and support new account openings and loan processing.

The role combines sales and transactional duties, requiring strong interpersonal skills and the ability to multi-task in a fast-paced environment. A strong customer-service mindset is essential.