Banking Ops Specialist: Vault, ATM & Customer Service

Eastern Bank; Cranston (RI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank is seeking an Operations Associate to handle the operational elements of a small to mid-sized banking office, including cash vault, ATM management, and compliance with security requirements. The role blends sales and transactional duties as you directly service retail branch customers.

Responsibilities include managing cash vault limits, balancing and auditing cash and negotiable instruments, reviewing complex new account documentation, opening deposits, closing loans, and

Qualifications

• Ability to work independently in a fast-paced environment.
• Outgoing self-starter with strong interpersonal skills and customer focus.
• Strong written and verbal communication; build cross-organizational relationships.

Responsibilities

• Manage branch cash vault within prescribed limits and act as vault custodian.
• Oversee ATM custody, keep it stocked, functional, and balanced daily.
• Audit negotiable instruments, cash drawers and logs per policy.
• Handle branch operations including cash balancing and BSA forms.
• Open deposit accounts and take loan applications; service customers.
• Process monetary transactions: checks, deposits, currency exchange.

Skills

Interpersonal skills

Customer service

Multi-tasking

Technically literate

Written communication

Verbal communication

Relationship building

Job description

Eastern Bank is seeking an Operations Associate to handle the operational elements of a small to mid-sized banking office, including cash vault, ATM management, and compliance with security requirements. The role blends sales and transactional duties as you directly service retail branch customers.

Responsibilities include managing cash vault limits, balancing and auditing cash and negotiable instruments, reviewing complex new account documentation, opening deposits, closing loans, and