Banking Operations Business Analyst

Western Alliance Bank; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Banking Operations Business Analyst to support enterprise initiatives in payments and digital space. You will act as a Functional SME, defining requirements, coordinating testing, and driving process improvements across regulatory and operational areas.

You’ll collaborate with cross-functional teams and vendors, document workflows, support audits, and contribute to automation and knowledge transfer in Banking Operations Support. CityScape, Phoenix on-site role.

Qualifications

• 3+ years in treasury, banking, or deposit operations.
• Bachelor’s degree or equivalent experience.
• Strong knowledge of general banking operations and regulatory obligations.
• Experience documenting workflows and testing projects.
• Knowledge of payments types (ACH, Wires, SWIFT, RTP) and API banking.

Responsibilities

• Write business unit requirements for projects and regulatory changes.
• Facilitate meetings and drive result-oriented discussions.
• Lead testing activities and document results, defects, and readiness.
• Serve as functional lead on smaller projects and prepare status communications.
• Analyze banking operations processes, identify gaps, and propose improvements.
• Coordinate with Tax, Compliance, Risk, Legal, Audit, IT, and vendors to resolve dependencies.

Skills

Advanced Excel

Power BI

Analytical thinking

Documentation

Stakeholder collaboration

Regulatory awareness

Education

Bachelor’s degree or equivalent experience

Tools

Power BI

FIS/IBS

Sovos

FTP/SFTP

API banking

Job description

Job Title:

Banking Operations Business Analyst

Location:

CityScape

What you’ll do:

As a Banking Operations Business Analyst you’ll support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Digital space and act as a Functional SME, having a clear understanding of the business needs, processes, change impact, and end user experience. Your work will include complex, high-risk, and regulatory-driven Banking Operations Support processes such as informational tax reporting, FATCA, NRA recertification, tax withholding, B-Notice and TIN-related activities, IOLTA administration, inactive and dormant accounts, special referrals, and unclaimed property. You’ll be heavily involved in the testing of new products, enhancements, and changes, engaging with Quality Assurance and subject matter expert teams, helping to drive the conversations and observations on the quality of work and the overall success of our testing. You’ll partner closely with a cross organizational team to include the operations and product subject matter experts, business leadership, project management, IT partners and vendor partners. You’ll also support procedure modernization, control and audit readiness, operational reporting, process improvement, automation, cross-training, onboarding, and knowledge transfer across Banking Operations Support.

• Identify, develop, and write business unit requirements to support the business unit’s project and define system and functional requirements, including requirements arising from regulatory, policy, audit, or operational changes.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team; document test results, defects, exceptions, readiness, and post-implementation validation.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project’s status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Analyze assigned Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps or risks, perform root-cause analysis, and recommend practical corrective actions or scalable improvements.
• Support specialized deposit operations work across informational tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property, including data validation, exception resolution, control evidence, filing or remittance readiness, and appropriate escalation.
• Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval; support audit, examination, issue-remediation, and records-retention activities.
• Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.

What you’ll need:

• 3+ years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
• Bachelor’s degree or equivalent experience required; Bachelor’s degree or equivalent experience preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution is preferred.
• Working knowledge of one or more specialized Banking Operations Support areas—such as informational tax reporting, FATCA, NRA, tax withholding, B-Notices, TIN matching, IOLTA, inactive or dormant accounts, special referrals, or unclaimed property—is preferred.
• Advanced Microsoft Excel proficiency; experience with Power BI, FIS/IBS, Sovos or other tax-reporting platforms, workflow tools, reporting systems, file specifications, or data-query tools is preferred.
• Ability to work independently, manage deadlines and follow-up, exercise sound judgment, and collaborate across business lines, support functions, and vendor relationships.
• Advanced speaking and writing communication skills.
  

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation