Member Service Representative Role In Pensacola, FL

TEKsystems; United States; Ibrido; USD 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Transportation benefits

Employee Assistance Program

Time Off/Leave

Descrizione del lavoro

TEKsystems is hiring for a full-time Member Service Representative for a Fortune 100 financial institution in Pensacola, FL. Training is mandatory for 6-8 weeks, with on-site days required during training and hybrid work thereafter.

The role involves responding to member inquiries, performing basic banking transactions, and suggesting suitable products. Candidates must live within 60 miles of Pensacola and have 1-2 years of customer service experience.

Competenze

• 1-2 years of recent customer service experience in a call center or banking
• Ability to work in a fast-paced, high-volume environment
• Willingness to assist others and handle difficult conversations
• Professional written and verbal communication
• Strong computer skills and data entry

Mansioni

• Respond to member inquiries in a 24/7 contact center
• Provide information on products and services
• Process transactions for savings, checking, loans, credit cards, IRAs
• Advise on additional products to fit needs
• Handle a daily call volume of 80-100+

Conoscenze

Customer service

Call center

Banking knowledge

Data entry

Typing speed

Formazione

High School Diploma

Descrizione del lavoro

Job Description

TEKsystems is currently hiring for FULL-TIME Member Service Representatives with a Fortune 100 Financial Institution in the Pensacola, FL area to start on September 14th!

ALL CANDIDATES MUST BE LOCATED WITHIN A 60-MILE RADIUS OF PENSACOLA, FL!

Position: Member Service Representative

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation


• Provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service


• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts


• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction


• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required


• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)


• Ability to work in a fast-paced, high-volume call center environment


• Willingness to help others and ability to navigate difficult conversations


• Professional written and verbal communication skills


• Strong computer knowledge and data entry/typing skills

Training is MANDATORY for 6-8 weeks, Monday-Friday 7:00 AM-4:30 PM CST -It will be paid virtual training

Regular Work Schedule after training: Full-time, 40 hours per week, Monday-Saturday OR Sunday - Friday

• CURRENT shift times after training range between the hours of 12:00 PM - 8:30 PM


• Monday-Saturday or Sunday-Friday (One weekend day required. You will have 1 rotating off day during the week) **MUST have a 6-day availability to work


• Must have a 9.5-hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Work Set-up: Hybrid - ONSITE days required (especially during training)

Pay Rate: $19.75/hourly

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Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PPO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accele