Banking IT Support Specialist — Helpdesk & Tech Pro

firstnorthernbankofdixon; Sacramento (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Bonus program

Profit-sharing

Discounted stock purchase program

Generous time off programs

Job summary

First Northern Bank, based in California, seeks an IS Support Specialist in Sacramento to assist end users with phones, applications, login support, and PC setup. You will investigate and resolve software and hardware issues to ensure timely resolutions.

You will provide tier I network/directory support, document procedures, and train users as needed while maintaining compliance with banking regulations. Strong problem-solving and customer-service skills are essential.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2 years’ related experience or equivalent training.
• Strong problem-solving and communication skills; customer-focused.

Responsibilities

• Respond to incoming support requests for hardware, software, networking, and other computer-related technologies.
• Log and track calls using help desk software and maintain history records and documentation of solutions.
• Identify and research user problems, with proposed resolutions while referring more complex problems to leadership.
• Analyze and evaluate incident reports and make recommendations to reduce help line incident rates.
• Communicate with vendors to request service and support for products and systems.
• Provide user training as needed on software and hardware.
• Manage the installation of hardware and workstation setups.
• Provide tier I support for the network and directory infrastructure.
• Document processes and procedures specific to user support, provisioning and setup.
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies.

Skills

Problem-solving

Technical skills (PC & Network)

Customer service

Oral communication

Written communication

Teamwork

Adaptability

Attendance/Punctuality

Dependability

Compliance awareness

Education

High school diploma or GED

Associate's degree or equivalent (preferred)

2 years’ related experience or training

Specialized knowledge: Servers, desktops, laptops, printers

Specialized knowledge: Phone systems

Specialized knowledge: Database & reporting

Specialized knowledge: Active Directory

Specialized knowledge: Office 365

Specialized knowledge: ITI systems & networks

Tools

Active Directory

Office 365

ITI systems & networks

Printers & hardware setup

Job description

First Northern Bank, based in California, seeks an IS Support Specialist in Sacramento to assist end users with phones, applications, login support, and PC setup. You will investigate and resolve software and hardware issues to ensure timely resolutions.

You will provide tier I network/directory support, document procedures, and train users as needed while maintaining compliance with banking regulations. Strong problem-solving and customer-service skills are essential.