IS Support Specialist

First Northern Bank of Dixon; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Bonus program

Profit sharing

Discounted stock purchase program

Generous time off programs

Job summary

First Northern Bank of Dixon is seeking an IS Support Specialist to assist end users with phones, applications, login support, and PC setup. You will investigate and resolve software and hardware issues and ensure timely resolutions.

You will respond to requests, log and track incidents, research problems, and provide tier I support for network and directory services, while adhering to banking compliance standards. Good communication and teamwork are essential.

Qualifications

• Identify and resolve problems in a timely manner.
• Gather and analyze information skillfully; develop alternative solutions.
• Provide tier I support for the network and directory infrastructure.

Responsibilities

• Respond to incoming support requests for hardware, software, networking, and other computer-related technologies.
• Log and track calls using help desk software and maintain history records and documentation of solutions.
• Identify and research user problems with proposed resolutions, referring complex cases to leadership.

Skills

Problem solving

Technical skills

Customer service

Oral communication

Written communication

Teamwork

Adaptability

Attendance

Dependability

Compliance

Tools

Active Directory

Office 365

Servers

Desktops

Printers

Phone systems

IT networks

Job description

What Youll Do

The IS Support Specialist is responsible for assisting the Banks end users with several systems including but not limited to phones application support login support and PC setup They also investigate and resolve software and hardware issues and ensure resolutions are made

Responsibilities Include

• Respond to incoming support requests for assistance with hardware software networking and other computer related technologies
• Log and track calls using help desk software and maintain history records and documentation of solutions
• Identify and research user problems with proposed resolutions while referring more complex problems to leadership
• Analyze and evaluate incident reports and make recommendations to reduce help line incident rates
• Communicate with vendors to request service and support for products and systems
• Provide user training as needed on software and hardware
• Manage the installation of hardware and workstation setups
• Provide tier I support for the network and directory infrastructure
• Document processes and procedures specific to user support provisioning and setup
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies

What Youll Need to be Successful

Problem solving Skills

identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions if needed

Technical Skills

specialized technical skills in PC and Network environment; pursue training and development opportunities; strive to continuously build knowledge and share expertise with others

Customer Service

manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments

Oral Communication

speak clearly and persuasively in all situations; listen get clarification and respond well to questions

Written Communication

write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; able to read and interpret written information

Teamwork

balance team and individual responsibilities; exhibit objectivity and openness to others views; give and welcome feedback; contribute to building a positive team spirit; able to build morale and group commitments to goals and objectives; support everyones efforts to succeed

Adaptability

adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation if needed; able to deal with frequent change delays or unexpected events

Attendance

Punctuality consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability

follow instructions and respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals

Compliance

consistently adhere to Bank policies and regulations reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading unfair deceptive or abusive in act or practice

Specialized knowledge or ability in one of the following areas

• Servers desktops laptops printersPhone systemsDatabase and reportingActive DirectoryOffice 365ITI systems and networksStrong PCnetworks background; knowledge of Bank operations is preferred but not required

Pay Range

2500 2800hour

Why You Should Apply

• Full time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more

The purpose of this job description is to provide a summary of duties related to the position It is not intended to be all inclusive The employee will perform other reasonable business duties as assigned by supervisor or other management

First Northern Bank does not discriminate based on race color religions sex gender identity age national origin marital status pregnancy disability or any other protected status

The duties outlined in this description are subject to modification or change by the organization at any time with or without notice