Senior Help Desk Analyst – Banking IT Support

CalPrivate Bank

San Diego (CA)

On-site

USD 60,000 - 80,000

Full time

3 days ago

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Job summary

CalPrivate Bank is seeking a Help Desk Analyst to provide frontline IT support across the organization. You will manage incidents, service requests, and end-user issues, ensuring secure and reliable technology services with a strong focus on customer service and documentation.

The role requires hands-on desktop support, software/hardware troubleshooting, and the ability to travel between regional offices as needed.

Qualifications

2+ years IT Helpdesk or desktop support experience.
Experience with ticketing systems, preferably ServiceNow.
Hands-on hardware/software troubleshooting.
Ability to travel between office locations 50% of the time.

Responsibilities

Create, assign, update, prioritize, and resolve service requests and incidents through the IT helpdesk ticketing system.
Monitor and respond to the IT Helpdesk phone line and other established support channels.
Consult with users to understand application and technology needs and requirements.
Provide technical assistance and troubleshooting for software applications, hardware, access issues, and other end-user tech concerns.
Coordinate and implement software patches, upgrades, and updates following testing and validation.