IT Support Staff

Exchange-Bank-; Atchison (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Exchange Bank & Trust in Atchison, KS is seeking an IT Support Staff to maintain and monitor the bank’s computer systems and provide end-user support across branches.

You will troubleshoot hardware and software issues, guide employees, document procedures, and help implement new systems while prioritizing urgent IT requests. This full-time role requires strong communication, multitasking, and a customer-service mindset to keep financial operations secure and efficient.

Qualifications

• Associate’s or bachelor’s degree in computer science, or 5+ years IT experience.
• 3+ years in a technical support role.
• Experience with Windows desktop/server environments.
• Strong written and verbal communication and attention to detail.
• Ability to manage multiple projects and prioritize IT issues.
• Excellent interpersonal skills.

Responsibilities

• Install, configure, and maintain software, network equipment, and computer systems.
• Troubleshoot banking software and hardware issues.
• Guide employees through technical solutions clearly and professionally.
• Maintain IT operation documentation and reports.
• Analyze system logs to identify trends and issues.
• Assist with new systems and applications implementation.
• Create and manage user accounts and login support.
• Perform asset management and inventory tracking.

Skills

Strong interpersonal

Analytical thinking

Communication skills

Windows desktop

Windows Server

Education

Associate’s or Bachelor’s degree in Computer Science

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

IT Support Staff – Atchison, KS
Exchange Bank & Trust

Exchange Bank & Trust is seeking a service-oriented and self-motivated IT professional to join our support team. In this role, you will be responsible for maintaining and monitoring the bank’s computer systems, while providing technical support across multiple branches. You will troubleshoot complex hardware and software issues and collaborate with employees to meet their technical needs.

Key Responsibilities

• Install, configure, and maintain software, network equipment, and computer systems
• Troubleshoot and resolve issues related to banking software and hardware
• Guide employees through technical solutions in a clear and professional manner
• Maintain documentation, procedures, and reports to support IT operations
• Analyze system logs and records to identify trends and potential issues
• Assist with the implementation of new systems, solutions, and applications
• Create and manage user accounts, including password and login support
• Perform asset management and inventory tracking

Qualifications & Requirements

• Strong interpersonal and relationship-building skills
• Associate’s or bachelor’s degree in computer science or:
  • 5+ years of IT experience
  • 3+ years in a technical support role
• Working knowledge of a wide range of software and hardware, including Microsoft products
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects and prioritize urgent IT issues
• Excellent written and verbal communication skills
• High attention to detail
• Experience with Windows desktop and Windows Server environments
• Full-time position