Onsite Banking IT Service Desk Analyst

InfiCare Staffing; Massachusetts; On-site; USD 48,000 - 62,000; Full time

Job summary

InfiCare Staffing in Plymouth, MA is seeking a Service Desk Analyst to provide Level 1–2 IT support for banking staff across multiple sites. Onsite role with a focus on incident resolution, user issues, and policy compliance.

Ideal candidates have 2–3 years of phone support and Windows service desk experience, plus familiarity with Windows 11, AD, VMWare, and ITSM tools like Ivanti or ServiceNow. Strong communication and data privacy awareness are essential.

Qualifications

• 2–3 years of IT service desk or technical support experience.
• Experience supporting a bank or financial services environment preferred.
• Basic and above-average knowledge of VPN & MFA, ITIL, and end-user support tools.

Responsibilities

• Provide Level 1 and Level 2 IT support for banking staff across branches and offices.
• Resolve incidents, handle service requests, and document solutions in the ticketing system.
• Assist with password resets, MFA, and identity/access management tasks.
• Support desktops, laptops, printers, and related peripherals onsite.
• Maintain compliance with banking regulations and cybersecurity policies.
• Create knowledge base articles and SOPs for recurring issues.

Skills

Phone support

Windows support

VPN knowledge

MFA support

Cybersecurity basics

User provisioning

Remote desktop

Office 365

Incident management

Customer service

Education

Bachelor’s/associate degree in IT

Tools

Ivanti

ServiceNow

Job description

InfiCare Staffing in Plymouth, MA is seeking a Service Desk Analyst to provide Level 1–2 IT support for banking staff across multiple sites. Onsite role with a focus on incident resolution, user issues, and policy compliance.

Ideal candidates have 2–3 years of phone support and Windows service desk experience, plus familiarity with Windows 11, AD, VMWare, and ITSM tools like Ivanti or ServiceNow. Strong communication and data privacy awareness are essential.