Banking IT Help Desk Specialist

Colonial Group; Claremore (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Sick Leave

Paid Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking an IT Help Desk professional to provide tier-one support for our information technology telephone help desk. You will manage multiple issues, coordinate with system operations, application development, and vendors to resolve problems, and maintain ownership from initiation to resolution.

Role requires basic project management, strong customer service, and knowledge of hardware/software across a multi-location environment. Banking experience and IT certifications are a plus.

Qualifications

• High school diploma or GED (required).
• Minimum two years of IT-related experience including hardware, software and OS.
• Experience diagnosing and resolving hardware and software issues.

Responsibilities

• Create and update procedure manuals and documentation for all activities.
• Assist with the administration of branch and departmental software applications, patches, anti-virus updates and software updates.
• Analyze recurring problems and communicate trends to management.
• Troubleshoot network access problems; support Vertex application; monitor system error messages; assist with website administration.
• Assist with administration of security profiles for the network (Active Directory), Outlook, AS400/JHA system and data center security.
• Provide application and/or technical solutions to business problems to meet customer needs.

Skills

IT support basics

Hardware knowledge

Software troubleshooting

Office applications

Education

High school diploma or GED

Associate/Bachelor's in CS/IT (preferred)

Tools

Active Directory

Outlook

AS400/JHA

SharePoint

Job description

RCB Bank is seeking an IT Help Desk professional to provide tier-one support for our information technology telephone help desk. You will manage multiple issues, coordinate with system operations, application development, and vendors to resolve problems, and maintain ownership from initiation to resolution.

Role requires basic project management, strong customer service, and knowledge of hardware/software across a multi-location environment. Banking experience and IT certifications are a plus.