TECHNOLOGY SUPPORT SPECIALIST

Colonial Group; Claremore (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Sick Leave

Paid Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking an IT Help Desk professional to provide tier-one support for our information technology telephone help desk. You will manage multiple issues, coordinate with system operations, application development, and vendors to resolve problems, and maintain ownership from initiation to resolution.

Role requires basic project management, strong customer service, and knowledge of hardware/software across a multi-location environment. Banking experience and IT certifications are a plus.

Qualifications

• High school diploma or GED (required).
• Minimum two years of IT-related experience including hardware, software and OS.
• Experience diagnosing and resolving hardware and software issues.

Responsibilities

• Create and update procedure manuals and documentation for all activities.
• Assist with the administration of branch and departmental software applications, patches, anti-virus updates and software updates.
• Analyze recurring problems and communicate trends to management.
• Troubleshoot network access problems; support Vertex application; monitor system error messages; assist with website administration.
• Assist with administration of security profiles for the network (Active Directory), Outlook, AS400/JHA system and data center security.
• Provide application and/or technical solutions to business problems to meet customer needs.

Skills

IT support basics

Hardware knowledge

Software troubleshooting

Office applications

Education

High school diploma or GED

Associate/Bachelor's in CS/IT (preferred)

Tools

Active Directory

Outlook

AS400/JHA

SharePoint

Job description

Internal Deadline: 10/7/2026

Monday - Friday 8am - 5pm.

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we’re looking for:

Someone to provide quality support to internal RCB Bank employees by providing tier one coverage for the Information Technology telephone help desk. Someone who can multi-task multiple problems while trying to isolate individual issues and work with internal system operations, application development and vendors to resolve problems. Someone to respond to inquiries and resolve problems associated with voice response system, computer hardware/software, DVRs, printers, scanners, other equipment as needed and core business applications. Someone who can retain ownership of issues from initiation through resolution using the escalation process, when appropriate, tomove issues to the appropriate internal support group or external vendor for resolution.

What would make you a great fit:

• You have basic project management skills with a demonstrated ability to set priorities, schedule projects, and meet deadlines.


• You have a strong commitment to providing superior customer service and teamwork.


• You possess knowledge of hardware and software utilized within a multiple location environment.


• You possess knowledge of networks, servers, PCs, printers, Windows operating systems, Microsoft Office Suite, and voice systems and have a general understanding of gateways, routers, switches and AS 400 operations.

• You care about your community and have a desire to be involved.

What you’ll do:

• Create and update procedure manuals and documentation for all activities.


• Assist with the administration of branch and departmental software applications, patches, anti-virus updates and software updates.


• Analyze recurring problems and communicate trends and inconsistencies to management


• Troubleshoot network access problems; support Vertex application; monitor system error messages; assist with website administration; post messages and images on SharePoint site; assist with SharePoint site administration.


• Assist with administration of security profiles for the network (Active Directory), Outlook, AS400/JHA system and physical security of data center.


• Provide application and/or technical solutions to business problems to meet customer/business unit needs.

What you must have:

• High school diploma or GED


• Minimum two (2) years of IT-related experience, including a general understanding of computer hardware, software, and operating systems


• Experience diagnosing and resolving hardware and software issues

What might set you apart:

• Previous IT experience in a banking environment


• Associate’s or Bachelor’s degree in computer science, information technology, or related field


• CompTIAA+, CompTIA Network+, or Microsoft certifications

What you get:

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan


• Prescription Drug Plan


• Teladoc™


• Dental Plan


• Vision Plan


• Flexible Spending Accounts (Healthcare & Dependent Care)


• Life and AD&D Insurance


• Disability Plans


• Life Assistance Plan (EAP)


• Multiple Supplemental Plans


• Sick Leave


• Paid Federal Holidays


• Vacation and PTO


• 401(k)


• ESOP

What you can expect:

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

What you might want to know about RCB Bank:

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications.

Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high‑quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!