Banking Customer Support Specialist (Remote-Eligible)

Berkshire Bank Company; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Berkshire Bank is seeking a customer service–oriented Call Center Associate in Yorktown, NY. You will respond to calls from internal and external customers, resolve inquiries about accounts, Online Banking, and products, and support cross-selling opportunities.

The role emphasizes accuracy, patience, and the ability to navigate multiple systems while delivering superior service and ensuring compliance with bank policies.

Qualifications

• High School diploma required.
• Minimum 1 year banking experience.
• Experience working remotely or in a flexible environment.
• Proficient with MS Office and the Internet; strong problem-solving and communication skills.

Responsibilities

• Responds to incoming calls from internal and external customers with focus on accurate information and courtesy.
• Resolves inquiries on deposits, loans, products, Online Banking, and ATM/Debit issues; performs PIN resets and set ups.
• Researches issues, follows up on resolutions, and escalates complex cases as needed.
• Identifies customer needs and cross-sells or refers to appropriate business lines to deepen relationships.

Skills

Customer service

Multi-tasking

Teamwork

Problem solving

MS Office proficiency

Education

High School diploma

Tools

MS Office (Word & Excel)

Internet

Job description

Berkshire Bank is seeking a customer service–oriented Call Center Associate in Yorktown, NY. You will respond to calls from internal and external customers, resolve inquiries about accounts, Online Banking, and products, and support cross-selling opportunities.

The role emphasizes accuracy, patience, and the ability to navigate multiple systems while delivering superior service and ensuring compliance with bank policies.