Remote Banking Support Specialist - Entry Level

Apple Inc.; Buffalo (NY); Híbrido; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

Apple Bank is seeking a Contact Center Representative I to provide courteous service to clients in Buffalo, NY and surrounding areas, with a remote option. You will resolve issues, promote digital banking, and follow privacy and authentication procedures.

The role requires a high school diploma, 0–1 years in banking, strong communication, and multitasking. Bilingual Spanish is a plus. Evening/weekend availability is expected to meet service goals.

Formación

• High school diploma or GED required.
• 0-1 years of banking contact center experience preferred.
• Spanish language skills are a plus.

Responsabilidades

• Deliver outstanding customer service to external and internal clients.
• Protect customer accounts and information; follow authentication procedures.
• Address inquiries and assist with online banking and bill payment.
• Document requests and maintain customer files per internal policies.
• Meet call quality metrics and participate in coaching sessions.

Conocimientos

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Spanish (asset)

Educación

High school diploma or GED

Herramientas

Microsoft Office

Calabrio

Online banking platforms

Descripción del empleo

Apple Bank is seeking a Contact Center Representative I to provide courteous service to clients in Buffalo, NY and surrounding areas, with a remote option. You will resolve issues, promote digital banking, and follow privacy and authentication procedures.

The role requires a high school diploma, 0–1 years in banking, strong communication, and multitasking. Bilingual Spanish is a plus. Evening/weekend availability is expected to meet service goals.