Banking Customer Support Specialist - On-Site, Brownsville

Teleperformance Usa; Brownsville (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Teleperformance USA in Brownsville, Texas on-site, seeks a Banking Customer Support Specialist to handle inbound/outbound communications and resolve inquiries, delivering a seamless customer experience in a fast-paced setting.

The role requires at least 6 months of customer service experience, a high school diploma or equivalent, and the ability to type 25 words per minute. College degree is preferred but not required; strong written and verbal communication are essential.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Core proficiency with a laptop or desktop computer.
• Able to work independently.
• Have excellent communications skills, both oral and written.
• Ability to work in a constantly changing and fast paced environment.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication skills

Typing 25 wpm

Independent worker

Listening skills

Fast-paced environment

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA in Brownsville, Texas on-site, seeks a Banking Customer Support Specialist to handle inbound/outbound communications and resolve inquiries, delivering a seamless customer experience in a fast-paced setting.

The role requires at least 6 months of customer service experience, a high school diploma or equivalent, and the ability to type 25 words per minute. College degree is preferred but not required; strong written and verbal communication are essential.