Multi-Channel Banking Specialist

Fhnb; Brownsville (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FCBI in Brownsville, TX is seeking a Customer Service Representative to support customers through inbound/outbound calls, live chat, secure messages and email with professionalism and urgency.

You will toggle between multiple applications, resolve issues, cross-sell bank services, and work with branches to meet deadlines and quality standards. A high school diploma and 6–12 months banking or call center experience are required.

Qualifications

• High school diploma or equivalent required.
• 6–12 months banking or call center experience preferred in customer service.

Responsibilities

• Provide daily support by assisting customers via inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency.
• Toggle between multiple applications while assisting customers across channels.
• Resolve customer issues by obtaining appropriate approvals and expediting solutions.
• Ensure accuracy and provide correct information to resolve issues at first contact.
• Cross-sell bank services and products.
• Research and prepare proper responses to complaints by coordinating with branches and support teams.
• Build lasting relationships and create positive experiences to drive results.
• Resolve operational and/or technical issues per policies and procedures.

Skills

Customer service mindset

Excellent communication

Professional writing ability

Typing 30-45 wpm

MS Office (Excel/Word)

Multi-tasking & problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

FCBI in Brownsville, TX is seeking a Customer Service Representative to support customers through inbound/outbound calls, live chat, secure messages and email with professionalism and urgency.

You will toggle between multiple applications, resolve issues, cross-sell bank services, and work with branches to meet deadlines and quality standards. A high school diploma and 6–12 months banking or call center experience are required.