On-Site Banking Support Specialist

TP; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Job summary

TP in North Lauderdale, Florida is seeking a Banking Customer Support Expert to serve as the primary point of contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience. Responsibilities include multi-channel support, de-escalation, and occasional processing of payments.

Candidates should have a high school diploma, call center experience, and basic networking setup skills.

Qualifications

• High School Diploma or equivalent required.
• 18 years of age or older.
• Proven call center experience.
• Typing 25 WPM.
• Proficient in PC operation and navigation.
• Entry-level network troubleshooting with home Wi‑Fi setup, router/switch configuration.
• Ability to work independently.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Typing 25 WPM

PC operation

Independent worker

Home network setup

Router configuration

Networking basics

Education

High School Diploma or equivalent

Job description

TP in North Lauderdale, Florida is seeking a Banking Customer Support Expert to serve as the primary point of contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience. Responsibilities include multi-channel support, de-escalation, and occasional processing of payments.

Candidates should have a high school diploma, call center experience, and basic networking setup skills.