Evening Banking Support Specialist

Associated Bank - Corp; Green Bay (WI); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Sunday off

Shift premium 12:00 pm–9:00 pm

401(k) and Pension plans

Volunteer time off

Employee stock purchase plan

Parental leave

Diversity-focused colleague resource l

Job summary

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice for our customers. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

Please note the following shift is eligible for a shift premium: 12:00 pm - 9:00 pm. Enjoy Sundays off, opportunities to grow, and a collaborative environment that values excellence and customer service.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency preferred.

Responsibilities

• Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Troubleshooting

Communication

Empathy

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice for our customers. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

Please note the following shift is eligible for a shift premium: 12:00 pm - 9:00 pm. Enjoy Sundays off, opportunities to grow, and a collaborative environment that values excellence and customer service.