Banking Customer Support Specialist First Call Resolution

ChoiceOne Financial Services, Inc.; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

ChoiceOne Financial Services, Inc. seeks a Customer Service Center Representative in Michigan to deliver world-class support to banking customers. You will address service concerns, promote products, and take ownership of issues to achieve First Call Resolution.

Reports to Customer Service Center Assistant Manager. Responsibilities include engaging clients professionally, gathering objectives, offering the best solutions, processing transactions accurately, and ensuring satisfaction through

Qualifications

• High School Diploma or GED required.
• Minimum of one year of call center experience in banking, financial services, or goal-driven retail sales preferred.
• Bilingual ability (preferred).

Responsibilities

• Provide friendly, helpful service that promotes financial discipline.
• Answer calls quickly, resolve issues, and promote ChoiceOne products.
• Record client contact, sales, or referrals via Synapsys; maintain knowledge of products and processes.

Skills

Call center experience

Bilingual

Education

High School Diploma or GED

Job description

ChoiceOne Financial Services, Inc. seeks a Customer Service Center Representative in Michigan to deliver world-class support to banking customers. You will address service concerns, promote products, and take ownership of issues to achieve First Call Resolution.

Reports to Customer Service Center Assistant Manager. Responsibilities include engaging clients professionally, gathering objectives, offering the best solutions, processing transactions accurately, and ensuring satisfaction through