Banking Call Center Specialist - First Call Resolution

ChoiceOne Bank; Sparta (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

ChoiceOne Bank in Michigan is seeking a Customer Service Center Representative to deliver world class support to our banking customers. You will handle inquiries, resolve issues on first contact where possible, and promote ChoiceOne products to help clients reach their financial goals.

The role requires a high school diploma, at least one year in a call center, and strong communication and teamwork. This is a non-exempt, on-site position with opportunities to grow within the customer service

Qualifications

• High School Diploma or GED required; strong customer focus.
• At least 1 year of call center experience in banking or retail.
• Bilingual preferred.
• Ability to greet clients professionally and listen actively.

Responsibilities

• Provide friendly, proactive service to banking customers.
• Greet clients, identify needs, and guide to best solution.
• Process transactions accurately and efficiently.
• Maintain knowledge of products and services.
• Record client interactions and referrals.
• Attend department meetings and follow compliance requirements.

Skills

Communication

Problem Solving

Customer Service

Ethics

Interpersonal Skills

Reliability

Education

High School Diploma or GED

Tools

Synapsys

Job description

ChoiceOne Bank in Michigan is seeking a Customer Service Center Representative to deliver world class support to our banking customers. You will handle inquiries, resolve issues on first contact where possible, and promote ChoiceOne products to help clients reach their financial goals.

The role requires a high school diploma, at least one year in a call center, and strong communication and teamwork. This is a non-exempt, on-site position with opportunities to grow within the customer service