Banking Customer Care Specialist: First-Call Resolution

Choiceone-Bank; Sparta Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

ChoiceOne Bank is seeking a Customer Service Center Representative to provide world class support to our banking customers. You will address service concerns, answer calls, explain products, and aim for first call resolution while building lasting client relationships.

You will work in a non-exempt, on-site role reporting to the Customer Service Center Assistant Manager, handling inquiries with respect and accuracy and supporting teamwork across the branch network.

Qualifications

• Experience in handling customer calls with professionalism and empathy.
• Knowledge of banking products, services, and processes.
• Ability to learn and reference bank policies when assisting clients.

Responsibilities

• Provide friendly, helpful service that promotes financial discipline.
• Answer incoming calls quickly and efficiently, escalating issues when appropriate.
• Maintain, cross-sell, and refer all ChoiceOne products.
• Record all client contact, sales, or referrals via Synapsys.
• Attend department meetings as scheduled.
• Be familiar with and comply with Bank Secrecy Act and USA PATRIOT Act.

Skills

Call center experience

Banking knowledge

Bilingual

Education

High School Diploma or GED

Tools

Synapsys

Job description

ChoiceOne Bank is seeking a Customer Service Center Representative to provide world class support to our banking customers. You will address service concerns, answer calls, explain products, and aim for first call resolution while building lasting client relationships.

You will work in a non-exempt, on-site role reporting to the Customer Service Center Assistant Manager, handling inquiries with respect and accuracy and supporting teamwork across the branch network.