Banking CS Center Specialist I – Part-Time

Union Savings Bank - CT; Park Lane (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

Union Savings Bank - CT seeks a Customer Service Center Specialist I to handle high-volume inbound calls, resolve inquiries about accounts and loans, and support banking products from our Park Lane office in New Milford, CT. The role emphasizes a customer-first mindset, accurate record-keeping, and effective cross-selling.

The position is part-time (20 hours/week) with scheduling Monday–Friday and some weekend coverage, requiring strong communication and team collaboration in a fast-paced

Qualifications

• High School Diploma or GED or better.
• Banking experience 1-2 years.
• Call Center or Telemarketing experience 1 year.
• NMLS preferred.

Responsibilities

• Provide exceptional customer service via high-volume calls and assist with inquiries about accounts, loans, and banking products.
• Log call details and customer interactions in the CRM system to maintain accurate records.
• Utilize relationship-building skills to assess needs and cross-sell USB products and services.
• Process new credit card applications and follow up on decisions/activation status.
• Maintain up-to-date knowledge of bank products, rates, and campaigns.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Job description

Union Savings Bank - CT seeks a Customer Service Center Specialist I to handle high-volume inbound calls, resolve inquiries about accounts and loans, and support banking products from our Park Lane office in New Milford, CT. The role emphasizes a customer-first mindset, accurate record-keeping, and effective cross-selling.

The position is part-time (20 hours/week) with scheduling Monday–Friday and some weekend coverage, requiring strong communication and team collaboration in a fast-paced