Customer Experience Specialist — Hybrid (Remote Day)

The Dime Bank Honesdale PA; Honesdale (Wayne County); On-site; USD 38,000 - 64,000; Full time

Job summary

The Dime Bank in Honesdale, PA is seeking a Customer Experience Specialist to deliver excellent service by phone and digital channels. The role requires a strong command of English, basic math, and effective communication within a fast-paced banking environment.

Two levels exist: Representative (NE03) and Specialist (NE04). Education: high school diploma; Associate degree preferred for the Specialist level. Training in banking or call centers is a plus.

Qualifications

• High school diploma required; banking, customer service or call center training preferred.
• For Specialist: Associate degree preferred; banking/customer service/call center training valued.
• Fluent in English with strong reading, writing and numerical skills.

Responsibilities

• Provide customer service via telephone and digital channels to internal and external customers.
• Greet customers and direct them to the proper personnel or department; maintain visitor log.
• Support Bank’s digital delivery products including online and mobile banking, cash management, bill pay, transfers, debit cards, and ACH processing.
• Adhere to laws, policies and procedures to ensure a compliant, harassment-free work environment.
• Report information to the supervisor and compile data as required.

Skills

English communication

Reading & writing

Interpersonal skills

Problem solving

Computer skills

Multi-tasking

Bank product knowledge

Auditory/visual skills

Education

High school diploma

Associate degree (preferred for Specialist)

Tools

Microsoft Word

Microsoft Excel

Job description

The Dime Bank in Honesdale, PA is seeking a Customer Experience Specialist to deliver excellent service by phone and digital channels. The role requires a strong command of English, basic math, and effective communication within a fast-paced banking environment.

Two levels exist: Representative (NE03) and Specialist (NE04). Education: high school diploma; Associate degree preferred for the Specialist level. Training in banking or call centers is a plus.