Banking Customer Service Teller – Service & Transactions

West Alabama Bank; Northport (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

West Alabama Bank is seeking a Customer Service Representative/Teller in Northport, AL to handle routine financial transactions and provide exceptional service. You will greet customers, process deposits and withdrawals, balance the cash drawer, and promote bank products.

Key responsibilities include handling inquiries, referring complex issues, ensuring compliance with policies, and contributing to smooth branch operations.

Qualifications

• Experience in customer service and cash handling.
• Ability to process deposits and withdrawals accurately.
• Familiarity with bank products and services is a plus.

Responsibilities

• Greet customers and assist with banking needs
• Process deposits, withdrawals, check cashing, and other transactions accurately
• Maintain and balance a cash drawer daily
• Handle inquiries regarding accounts, products, and services
• Refer customers to appropriate personnel for complex needs
• Promote banking products (savings accounts, cards, loans)
• Ensure compliance with bank policies and federal regulations
• Safeguard customer information and confidentiality
• Resolve customer issues professionally and promptly
• Assist with branch operations and administrative tasks as needed

Skills

Customer service

Cash handling

Financial transactions

Communication skills

Job description

West Alabama Bank is seeking a Customer Service Representative/Teller in Northport, AL to handle routine financial transactions and provide exceptional service. You will greet customers, process deposits and withdrawals, balance the cash drawer, and promote bank products.

Key responsibilities include handling inquiries, referring complex issues, ensuring compliance with policies, and contributing to smooth branch operations.