Banking Customer Service & Teller

West Alabama Bank; Alabama; Hybrid; USD 28,000 - 38,000; Full time

Job summary

West Alabama Bank is seeking a detail-oriented Customer Service Representative/Teller to join our team. The CSR/Teller will handle routine financial transactions, provide exceptional service, and promote bank products and services to customers.

Responsibilities include greeting customers, processing deposits and withdrawals, balancing cash drawer, resolving inquiries, and supporting branch operations while ensuring compliance with policies and regulations.

Qualifications

• Handle routine financial transactions.
• Strong customer service orientation.
• Ability to balance cash drawer daily.
• Knowledge of bank policies and federal regulations.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet customers warmly and assist with their banking needs
• Process deposits, withdrawals, check cashing, and other transactions accurately
• Maintain and balance a cash drawer daily
• Handle inquiries regarding bank accounts, products, and services
• Refer customers to appropriate bank personnel for more complex issues or needs
• Identify opportunities to promote banking products (e.g., savings accounts, credit cards, loans)
• Ensure compliance with bank policies, procedures, and federal regulations
• Safeguard customer information and maintain confidentiality
• Resolve customer issues in a professional and timely manner
• Assist with branch operations and administrative tasks as needed

Job description

West Alabama Bank is seeking a detail-oriented Customer Service Representative/Teller to join our team. The CSR/Teller will handle routine financial transactions, provide exceptional service, and promote bank products and services to customers.

Responsibilities include greeting customers, processing deposits and withdrawals, balancing cash drawer, resolving inquiries, and supporting branch operations while ensuring compliance with policies and regulations.