Customer Service Representative/Teller Northport

West Alabama Bank; Northport (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

West Alabama Bank is seeking a Customer Service Representative/Teller in Northport, AL to handle routine financial transactions and provide exceptional service. You will greet customers, process deposits and withdrawals, balance the cash drawer, and promote bank products.

Key responsibilities include handling inquiries, referring complex issues, ensuring compliance with policies, and contributing to smooth branch operations.

Qualifications

• Experience in customer service and cash handling.
• Ability to process deposits and withdrawals accurately.
• Familiarity with bank products and services is a plus.

Responsibilities

• Greet customers and assist with banking needs
• Process deposits, withdrawals, check cashing, and other transactions accurately
• Maintain and balance a cash drawer daily
• Handle inquiries regarding accounts, products, and services
• Refer customers to appropriate personnel for complex needs
• Promote banking products (savings accounts, cards, loans)
• Ensure compliance with bank policies and federal regulations
• Safeguard customer information and confidentiality
• Resolve customer issues professionally and promptly
• Assist with branch operations and administrative tasks as needed

Skills

Customer service

Cash handling

Financial transactions

Communication skills

Job description

Career Details

Full-time Northport Posted on 9/24/2026

We are seeking a detail-oriented and customer-focused Customer Service Representative/Teller to join our team. The CSR/Teller will be responsible for handling routine financial transactions, providing exceptional service, and promoting bank products and services to customers.

Key Responsibilities:

• Greet customers warmly and assist with their banking needs
• Process deposits, withdrawals, check cashing, and other transactions accurately
• Maintain and balance a cash drawer daily
• Handle inquiries regarding bank accounts, products, and services
• Refer customers to appropriate bank personnel for more complex issues or needs
• Identify opportunities to promote banking products (e.g., savings accounts, credit cards, loans)
• Ensure compliance with bank policies, procedures, and federal regulations
• Safeguard customer information and maintain confidentiality
• Resolve customer issues in a professional and timely manner
• Assist with branch operations and administrative tasks as needed