Banking Customer Service Supervisor – Growth & Leadership

City National Bank; Rainelle (WV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Supervisor to lead a team of customer service representatives on-site. The role centers on delivering outstanding service, coaching staff, and ensuring accurate cash handling and records.

The ideal candidate will possess strong communication, problem-solving skills, and experience with banking software, with a customer-focused mindset and the ability to drive new business opportunities with the branch team.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Supervision

Cash handling

Communication

Problem solving

Computer skills

Adaptability

Rapport building

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Supervisor to lead a team of customer service representatives on-site. The role centers on delivering outstanding service, coaching staff, and ensuring accurate cash handling and records.

The ideal candidate will possess strong communication, problem-solving skills, and experience with banking software, with a customer-focused mindset and the ability to drive new business opportunities with the branch team.