Banking Customer Service Specialist

Security First Bank in; Burwell (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career grow

Career growth opportunities

Job summary

Security First Bank in Burwell, NE, is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, and open new accounts. You will answer questions and provide guidance on bank products while handling confidential information with professionalism.

The role emphasizes strong customer service, attention to detail, and teamwork within a locally owned bank that values integrity, growth, and community impact.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Cash-handling

Banking

Customer service

Communication

Relationship-building

Education

High school diploma or GED

Tools

Computer applications

Basic accounting

Job description

Security First Bank in Burwell, NE, is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, and open new accounts. You will answer questions and provide guidance on bank products while handling confidential information with professionalism.

The role emphasizes strong customer service, attention to detail, and teamwork within a locally owned bank that values integrity, growth, and community impact.