Part-Time Banking Service Specialist

Capitol Federal Savings Bank

Seville (OH)

On-site

USD 17,000 - 22,000

Part time

14 days+

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Benefits offered by this job

Competitive compensation

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Job summary

Capitol Federal Savings Bank in Leawood, Kansas is seeking a Part-Time Customer Service Associate to deliver friendly, professional service in lobby, drive-thru, or by telephone. You will process financial transactions, assist customers with account maintenance, and help guide them to programs that fit their needs.

The role requires a high school diploma and at least six months of customer service experience; cash handling is a plus.

Qualifications

High school diploma or equivalent required.
Minimum of six months of experience, which includes customer service responsibilities.
Cash handling is preferred.

Responsibilities

Performs teller transactions as defined by the Bank.
Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
Answer incoming calls verifying the identity of the caller.
Determine the needs of the caller and minimize the time and effort to resolve their concerns.
Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
Assists customers with maintenance on existing accounts as defined by management.