Banking Customer Service Associate — Growth Path

Capfed; Topeka (KS); On-site; USD 32,000 - 40,000; Full time

Job summary

Capitol Federal Savings Bank in Topeka, KS is hiring a Customer Service Associate to handle teller transactions, assist customers with account needs, and promote bank services. The role supports multiple branches across the Wichita region as needed and emphasizes accuracy, confidentiality, and excellent service.

Qualifications include a high school diploma and at least six months of customer service experience; cash handling is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions and balances cash as needed.
• Responds to customer inquiries and resolves issues.
• Assists customers with account maintenance and referrals to other services.
• Engages with customers to recommend additional bank products or services.
• Adheres to bank policies, confidentiality, and safety procedures.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Capitol Federal Savings Bank in Topeka, KS is hiring a Customer Service Associate to handle teller transactions, assist customers with account needs, and promote bank services. The role supports multiple branches across the Wichita region as needed and emphasizes accuracy, confidentiality, and excellent service.

Qualifications include a high school diploma and at least six months of customer service experience; cash handling is preferred.