Banking Customer Experience Specialist

Capitol Federal Financial, Inc.; Topeka, Northern (KS, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank in Topeka, KS seeks a Customer Experience Representative to handle incoming calls, verify identity, and determine customer needs while delivering courteous service. You will assist with everyday banking requests and connect customers to the right department for specialized help.

Ideal candidates have 1–3 years of related experience, a high school diploma or equivalent, and strong communication, problem-solving, and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Minimum 1–3 years of related experience.

Responsibilities

• Answer incoming customer contacts, verify identity and determine needs.
• Perform teller functions and assist other departments with customer support.
• Cross-sell products/services and provide efficient, accurate service.
• Adhere to laws, regulations and bank policies; maintain safety standards.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Topeka, KS seeks a Customer Experience Representative to handle incoming calls, verify identity, and determine customer needs while delivering courteous service. You will assist with everyday banking requests and connect customers to the right department for specialized help.

Ideal candidates have 1–3 years of related experience, a high school diploma or equivalent, and strong communication, problem-solving, and attention to detail.