Banking Customer Experience Specialist

Capfed; Lawrence (KS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Paid time off and holidays

Employee Assistance Program

Job summary

Capitol Federal Savings Bank is seeking a Customer Experience Representative in Lawrence, KS. The role handles incoming calls, determines customer needs, and connects customers with the right department to ensure a smooth banking experience. The ideal candidate has 1–3 years of related experience and strong communication and problem solving skills.

You will support operations across branches, assist customers with product information, and uphold our service standards in a team-based environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service or related experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming customer contacts, verify identity and determine needs.
• Perform teller-related tasks and support other departments as needed.
• Cross-sell products and services with a customer-centric approach.
• Analyze customer needs to provide efficient, accurate service.
• Adhere to bank policies, laws and safety procedures.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High School Diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Experience Representative in Lawrence, KS. The role handles incoming calls, determines customer needs, and connects customers with the right department to ensure a smooth banking experience. The ideal candidate has 1–3 years of related experience and strong communication and problem solving skills.

You will support operations across branches, assist customers with product information, and uphold our service standards in a team-based environment.