Banking Customer Service Pro | On-Site Growth

City National Bank Of Wv; Carlisle (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative in Carlisle, KY to greet customers, handle deposits, withdrawals and transfers, and guide clients to appropriate banking products.

This on-site role emphasizes accurate record-keeping, assistance with online and mobile banking, and collaboration with internal teams to resolve issues and deliver exceptional service to every customer.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication skills.
• Proficient computer skills and familiarity with banking software.
• Ability to work in a fast-paced environment.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative in Carlisle, KY to greet customers, handle deposits, withdrawals and transfers, and guide clients to appropriate banking products.

This on-site role emphasizes accurate record-keeping, assistance with online and mobile banking, and collaboration with internal teams to resolve issues and deliver exceptional service to every customer.