Banking Customer Service Pro — On-site Growth Path

Bankatcity; Carlisle (Cumberland County); On-site; USD 34,000 - 42,000; Full time

Job summary

City National Bank in Carlisle seeks a Customer Service Representative to provide outstanding service, handle deposits and transfers, and be the first point of contact for customers.

You will identify customer needs, educate on self-service options, support online banking, and maintain accurate records in compliance with banking regulations. This is a full-time float role serving multiple Carlisle-area branches.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or customer service is a plus.
• Excellent verbal and written communication.
• Strong attention to detail and problem solving.
• Proficient with banking software and systems.
• Able to work in a fast-paced environment.
• Professional and courteous demeanor.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Be the first point of contact for customers, representing the bank professionally.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online/mobile banking.
• Maintain accurate customer records and comply with regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Communication skills

Problem solving

Customer service

IT/computer skills

Rapport building

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank in Carlisle seeks a Customer Service Representative to provide outstanding service, handle deposits and transfers, and be the first point of contact for customers.

You will identify customer needs, educate on self-service options, support online banking, and maintain accurate records in compliance with banking regulations. This is a full-time float role serving multiple Carlisle-area branches.