Banking Customer Service & Operations Supervisor

Penn Community Bank

Levittown (PA)

On-site

USD 42,000 - 62,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Penn Community Bank in Levittown, PA seeks an experienced supervisor to lead the Customer Service Representative team, ensuring accurate branch operations and compliance. You will manage cash handling, vault duties, and ATM deposits while guiding staff on customer service excellence.

The role includes opening personal and business accounts, onboarding calls, and supporting outbound campaigns. Strong organizational skills and banking experience are essential for success in a fast-paced branch

Qualifications

High School diploma or equivalent required.
Associate’s or Bachelor’s degree preferred.
Minimum 2 years’ banking experience or relevant work experience.
Excellent customer service skills.
Knowledge of Bank products and services.
NMLS preferred.
Ability to multi-task and stay organized.
Strong attention to detail.

Responsibilities

Supervise and coach CSR staff and ensure compliance with Bank policies.
Maintain responsibility for vault cash, ATM, night deposits, and cash needs of the branch.
Process customer transactions accurately and complete required forms.
Assist customers with account maintenance and complex inquiries.
Promote Bank products and services including investments and residential lending.
Open personal and business accounts; conduct onboarding calls and outbound campaigns.
Ensure timely balancing of transactions and end-of-day close.
Document conversations in the CRM and refer opportunities to other departments.
Handle CTRs, cash audits, cash box differences, and offline balancing; perform wire transfers and overrides as needed.