Traditions Bank - Community Banking Supervisor (Sr Head Teller)

ACNB Bank; East York (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with up to 4% employer match

Generous PTO package

Career growth and ongoing training

Employee recognition programs

Job summary

A leading community bank seeks a Community Banking Supervisor in East York, PA. The ideal candidate will lead a banking team to ensure operational excellence and foster a customer-oriented culture. Responsibilities include coaching staff, delivering high-quality customer service, and maintaining compliance with banking regulations. Strong leadership and banking experience are required. The role offers competitive benefits and opportunities for career growth.

Qualifications

• Minimum of 2 years as a Community Banking Supervisor, Head Teller, or Operational Specialist.
• Capacity to lift and move currency/coin up to 50 lbs.

Responsibilities

• Supervise, coach, and mentor the Community Banking Associate team.
• Ensure consistent delivery of high-quality customer service.
• Maintain accuracy in balancing vault and office currency.
• Guide the team to identify sales opportunities.
• Ensure compliance with policies and security protocols.

Skills

Leadership and management skills

Attention to detail

Proficiency in Microsoft Office

Effective communication

Ability to open accounts

Education

High school diploma or equivalent

Job description

Traditions Bank - Community Banking Supervisor (Sr Head Teller)

Apply for the Traditions Bank - Community Banking Supervisor (Sr Head Teller) role at ACNB Bank.

Community Banking Supervisor (also known as Senior Head Teller or Senior Branch Operations Specialist) leads a dynamic banking team while ensuring operational excellence. Join our team at Traditions Bank, a division of ACNB, as a Community Banking Supervisor and drive exceptional customer experiences, achieve office goals, and foster a collaborative, customer‑oriented culture.

What We’re Looking For

• Banking experience: Minimum of 2 years as a Community Banking Supervisor, Head Teller, or Operational Specialist with advanced knowledge of branch banking functions.
• Skills & qualifications: Strong leadership and management skills, attention to detail, proficiency in Microsoft Office, effective communication, ability to open accounts, and contribute toward office sales goals.
• Education: High school diploma or equivalent.
• Physical ability: Capacity to lift and move currency/coin up to 50 lbs.

Key Responsibilities

• Team leadership: Supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster teamwork.
• Customer satisfaction: Ensure consistent delivery of high‑quality customer service and resolve inquiries promptly.
• Operational efficiency: Maintain accuracy in balancing vault, office currency, and coin levels, ensuring compliance with controls, audits, and regulations.
• Sales & referrals: Guide the team to identify sales opportunities and refer them to other departments or services.
• Risk management: Ensure strict compliance with policies, procedures, and security protocols.

What You’ll Do

• Lead by example in building relationships with customers and expanding financial solutions.
• Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
• Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
• Oversee operational functions such as cash management, vault supervision, and ATM servicing.
• Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
• Participate in team staffing and development processes, including onboarding and performance management.

Benefits

• Health, dental, and vision insurance.
• Free or low‑cost supplemental health insurance for orthopedic/imaging services and high‑cost prescriptions.
• 401(k) with up to 4% employer match.
• Generous PTO package plus eleven bank‑paid holidays.
• Career growth and ongoing training and development opportunities.
• Family‑like work environment with wellness programs.
• Employee recognition and service awards.

Why Join Us

Be part of an environment where your leadership skills and banking expertise drive success for your team, customers, and community. We foster growth, collaboration, and innovation, ensuring you thrive both personally and professionally.

Location: 2450 Eastern Blvd, York, PA 17402

Apply online: https://www.acnb.com/careers-employment

ACNB Bank is an Equal Opportunity Employer.

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Finance and Sales.