Banking Customer Service Champion — Growth & Impact

City National Bank; Carlisle (KY); On-site; GBP 24,000 - 31,000; Full time

Job summary

City National Bank in Carlisle is seeking a Customer Service Representative to be on-site and support customers with their daily banking needs. You will handle inquiries, process transactions, and guide clients through online and mobile banking options.

The role emphasizes exceptional communication, accuracy, and a service-first mindset within a collaborative team environment. This on-site position offers ongoing training and opportunities for career development.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service and address inquiries.
• Serve as first point of contact for customers in-person and on the phone.
• Identify customer needs and recommend banking products.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on online and mobile banking options.
• Maintain accurate records in compliance with regulations.
• Collaborate with internal teams to resolve issues.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Rapport building

Computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Carlisle is seeking a Customer Service Representative to be on-site and support customers with their daily banking needs. You will handle inquiries, process transactions, and guide clients through online and mobile banking options.

The role emphasizes exceptional communication, accuracy, and a service-first mindset within a collaborative team environment. This on-site position offers ongoing training and opportunities for career development.