Banking Customer Service Associate I

Myiowastatebank; Iowa, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Iowa Trust & Savings Bank is seeking a Customer Service Representative I to assist customers with deposits, withdrawals, and general banking activities on-site in Emmetsburg, IA. You will cross-sell bank products and ensure compliance with bank policies.

The role requires accuracy, strong organization, and the ability to work with staff to support daily operations and customer service excellence.

Qualifications

• High school diploma or equivalent required; associate degree or additional relevant education preferred.
• One or more years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in banking, accounting, finance, lending, operations, management, or supervision is preferred.

Responsibilities

• Provide a variety of customer account services, including processing deposits, withdrawals, loan payments, check cashing, night and mail deposits, cashier’s checks, money orders, and other routine banking transactions.
• Respond in a positive manner and provide resolution to customer or staff inquiries.
• Maintain accuracy and organization in daily operations and banking activities.

Skills

Customer service

Cash handling

Computer skills

Verbal communication

Education

High school diploma or equivalent

Tools

Banking systems

Microsoft Office

Job description

Iowa Trust & Savings Bank is seeking a Customer Service Representative I to assist customers with deposits, withdrawals, and general banking activities on-site in Emmetsburg, IA. You will cross-sell bank products and ensure compliance with bank policies.

The role requires accuracy, strong organization, and the ability to work with staff to support daily operations and customer service excellence.