Customer Service Representative

Iowa State Bank; United States; On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Health

Vision

Health Savings Account

Flex

401K with an Employer Match

Paid STD, LTD, and employee Life Ins

Job summary

Iowa State Bank is seeking a Customer Service Representative to help customers with daily banking needs and deliver exceptional service. You will assist with transactions, answer questions, and identify opportunities to connect customers with banking solutions.

In this role, you will contribute to our relationship-banking approach by partnering with team members to ensure customers get the most from their banking experience. The position supports bank objectives and community service.

Qualifications

• Handle customer transactions including deposits, withdrawals, loan payments, check cashing and related tasks.
• Accurately balance drawers and cash and follow cash-handling procedures.
• Answer questions, resolve concerns and refer customers to banking solutions.

Responsibilities

• Assist customers with day-to-day banking needs and provide excellent service.
• Maintain professional relationships with customers and support a relationship-banking approach.
• Support drive-up teller duties and participate in occasional late-night rotation.

Job description

All Jobs > Customer Service Representative

As a Customer Service Representative, you'll be the friendly face of Iowa State Bank, helping customers with their day-to-day banking needs while delivering exceptional service that exceeds expectations. Every conversation is an opportunity to build relationships, solve problems, and introduce products and services that can help customers achieve their financial goals.

In this role, you'll assist customers with transactions, answer questions, resolve concerns, and connect them with banking solutions that fit their needs. You'll play a key role in our relationship-banking approach by identifying referral opportunities and partnering with other team members to help customers get the most from their banking experience.

Requirements

• Handle customer transactions including but not limited to account deposits, withdrawals, loan payments, cashing checks, check deposit hold, cash advances, stop payments, gift cards, and issue Cashier’s Checks.
• Buy and sell money to other tellers and vault
• Balance drawers daily and vault money as needed with no errors
• Complete regulatory reporting forms as needed
• Answers telephone calls to assist customers with questions or requests and/or transfer calls to appropriate personnel
• Prepare statements for mailing to customers
• Perform teller duties within the Drive-Up Window and participate in the late-night rotation schedule.
• May be asked to travel to other branch locations to assist in teller duties as needed to ensure adequate coverage.
• Accepts other responsibilities as assigned to help embrace ISB’s values

Other Duties

• Will have extensive contact with the public and conduct relationships in a manner that will enhance the overall professional image and marketing efforts of the agency and bank.
• Participate in outside civic activities that enhance the agency, bank and personal growth.

Benefits to include

• Health
• Vision
• Health Savings Account
• Flex
• 401K with an Employer Match
• Paid STD, LTD, and employee Life Insurance