Customer Service Representative I

Myiowastatebank; Iowa, Northern (LA, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Iowa Trust & Savings Bank is seeking a Customer Service Representative I to assist customers with deposits, withdrawals, and general banking activities on-site in Emmetsburg, IA. You will cross-sell bank products and ensure compliance with bank policies.

The role requires accuracy, strong organization, and the ability to work with staff to support daily operations and customer service excellence.

Qualifications

• High school diploma or equivalent required; associate degree or additional relevant education preferred.
• One or more years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in banking, accounting, finance, lending, operations, management, or supervision is preferred.

Responsibilities

• Provide a variety of customer account services, including processing deposits, withdrawals, loan payments, check cashing, night and mail deposits, cashier’s checks, money orders, and other routine banking transactions.
• Respond in a positive manner and provide resolution to customer or staff inquiries.
• Maintain accuracy and organization in daily operations and banking activities.

Skills

Customer service

Cash handling

Computer skills

Verbal communication

Education

High school diploma or equivalent

Tools

Banking systems

Microsoft Office

Job description

Job Application - Iowa Trust & Savings Bank

Job Posting OPEN

Customer Service Representative I

Customer Service Representative I

Location: Emmetsburg, IA
Work Arrangement: On-Site
Reports To: Personal Banker II
FLSA Status: Non-Exempt
Employment Status: Full-Time

About Iowa Trust& Savings Bank

Iowa Trust & Savings Bank is a community-focused financialinstitution committed to building lasting relationships through exceptionalservice, sound financial stewardship, and local decision-making. We proudlyserve individuals, businesses, agricultural producers, and communities acrossIowa while fostering a culture of integrity, teamwork, accountability, andcontinuous improvement.

Position Summary

The Customer Service Representative I,is responsible for providing a courteous service that assists customers andstaff in the accurate and efficient processing of deposit operations andgeneral banking activity. Recommend and cross-sell bank products and ensurecompliance with bank operations. This position requires accuracy, organization,and supports daily operations and maintenance. Assist individuals with depositand other banking needs. Participate in bank committees and consistently applythe Vision, Mission and Values of the organization.

Essential Functions

• Provide a variety of customer account services,including processing deposits, withdrawals, loan payments, check cashing,night and mail deposits, cashier’s checks, money orders, and other routinebanking transactions.
• Respond in a positive manner and provideresolution to customer or staff inquiries.
• Perform cash drawer, cash vault, safe deposit,receptionist, and proof operation functions. Assist with cash audits.
• Resolve routine and more complex problems;communicate solutions and fulfill customer account informationrequests. Utilize available expertise and staff resources to deliverquality solutions in a timely manner.
• Participate in training sessions.
• Support audit and regulatory information requestsby providing staff and/or examiners with detailed records and reports.
• Promote a high level of employee cooperation andrapport and utilize available expertise and staff resources to deliverquality solutions in a timely manner.
• Assure compliance with all bank policies andprocedures, as well as all applicable state and federal bankingregulations.
• Diligently protect and appropriately manageconfidential and sensitive information.
• Demonstrate knowledge of, and adherence to, equalemployment opportunity. Shows respect and sensitivity for culturaldifferences and promotes a working environment free of harassment of anytype.
• Maintain an active awareness and understanding ofpolicies, procedures, designated authorities, regulations, and laws,including but not limited to Funds Availability, Bank Secrecy Act,Anti-Money Laundering Act, and other laws and regulations.
• Contribute to a positive team environment bycooperatively working with other department team members and bankpersonnel.
• Perform other job-related duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Required Qualifications

Education

• High school diploma or equivalentrequired; Associate degree or additional relevant education preferred.

Experience

• One or more years of relatedexperience and/or training, or an equivalent combination of education andexperience.
• Relevant professionalcertifications or industry designations are preferred.
• Experience in banking,accounting, finance, lending, operations, management, or supervision ispreferred.
• Relevant education orprofessional development through internal training, formal coursework, orfinancial industry-related programs is beneficial.

Knowledge, Skills & Abilities

Knowledge of bank operations, products, and services, includingapplicable state and federal laws, regulations, policies, and procedures.

• Proficiency with computers and standard business applications,including word processing, spreadsheet, and banking-related systems.
• Strong organizational and time-management skills with the ability tomanage multiple priorities and meet established deadlines.
• Effective verbal and written communication skills.
• Ability to work effectively in a team environment, adapt to changingpriorities, and maintain professionalism during interruptions, high-volumeperiods, or challenging situations.
• Strong commitment to customer service and an understanding of therole of relationship-building and sales within a community bankingenvironment.
• Ability to identify and respond appropriately to the needs andpriorities of both internal and external customers.
• Ability to travel between Bank locations as business needs require.
• Valid driver's license and appropriate automobile insurance coveragewhen driving is required to perform assigned job responsibilities.
• Core Competencies
• CustomerFocus
• Integrity& Ethics
• Accountability
• Teamwork
• Communication
• Attentionto Detail
• ProblemSolving
• Professionalism

PhysicalRequirements

Reasonable accommodation may be made to enable qualified individuals withdisabilities to perform the essential functions of this position.

• Prolonged periods of sittingwhile working at a computer.
• Frequent use of computers,telephones, and other office equipment.
• Ability to communicateeffectively in person, by telephone, and electronically.
• Occasionally lift or move up to20 pounds.
• Ability to reach, bend, andperform routine office tasks.
• Professional office environment.
• Frequent interaction withemployees, customers, and third-party vendors.
• Moderate noise levels are typicalof an office setting.
• Minimal travel may be requiredfor training or business needs.

Iowa Trust & Savings Bank is anEqual Opportunity Employer. Employment decisions are made without regard torace, color, religion, sex, pregnancy, sexual orientation, gender identity,national origin, age, disability, genetic information, veteran status, or anyother protected characteristic under applicable federal, state, or local law.

At-Will Employment

Nothing contained in this job description creates an employment contractor alters the at-will employment relationship. Employment with Iowa Trust &Savings Bank may be terminated by either the employee or the Bank at any time,with or without cause or notice, subject to applicable law.

Disclaimer

This job description is intended todescribe the general nature and level of work performed by employees assignedto this position. It is not intended to be an exhaustive list of all duties,responsibilities, or qualifications. Iowa Trust & Savings Bank reserves theright to modify this job description at any time to meet business needs.