Banking Customer Service Associate — Full-Time

Dime Commercial Bank; Locust Valley (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Locust Valley, NY is hiring a Customer Service Associate for the Locust Valley Branch. The CSA will ensure accurate completion of customer requests, respond promptly to inquiries, and process routine bank transactions.

Qualifications include a high school diploma, at least one year of retail banking experience, and strong problem-solving skills. The role requires on-site presence and offers opportunities to support branch sales and service excellence.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail banking experience.
• Cash-handling experience preferred.
• Strong problem-solving and compliance knowledge.

Responsibilities

• Process customer transactions accurately and efficiently.
• Reconcile cash drawer and count currency.
• Provide account services to customers.
• Respond to inquiries with product knowledge.
• Support branch sales and outreach campaigns.
• Report under BSA and related regulatory requirements.
• Perform new account and file maintenance reviews.
• Stay updated on banking regulatory requirements.
• Identify opportunities for consumer and commercial lending and refer as needed.
• Make decisions on overdrafts/overrides within authority.
• Cross-train on teller window and banking platform as required.

Skills

Cash handling

Customer service

Problem solving

Banking knowledge

Regulatory compliance

Education

High School Diploma or equivalent

Tools

PC

Email

Word processing

Spreadsheet

Internet

Banking software

Job description

Dime Commercial Bank in Locust Valley, NY is hiring a Customer Service Associate for the Locust Valley Branch. The CSA will ensure accurate completion of customer requests, respond promptly to inquiries, and process routine bank transactions.

Qualifications include a high school diploma, at least one year of retail banking experience, and strong problem-solving skills. The role requires on-site presence and offers opportunities to support branch sales and service excellence.