Customer Service Associate - Great Neck Branch

Dime Commercial Bank™; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank is hiring a Customer Service Associate at its Great Neck Branch on Long Island. The CSA will process routine transactions, respond to inquiries promptly, and ensure accurate completion of customer requests and services.

Prior experience as a Universal Banker or Relationship Banker is a plus, and the role requires delivering in-depth product knowledge to provide appropriate solutions while supporting branch sales efforts and regulatory compliance.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of retail banking experience is required; universal/relationship banking experience is a plus.
• Cash-handling experience is preferred.
• Excellent customer service skills and strong problem-solving abilities.
• Advanced PC, network, email, time management, and data accuracy skills.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA) requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and internal reports.
• Perform New Account and File Maintenance reviews to ensure accuracy and data integrity for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within authority (e.g., overdrafts, overrides, signature guarantees) when managers are absent.
• Cross train on teller window and banking platform as required.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

PC skills

Network

E-mail

Director

Internet

Word processing

Spreadsheet

Transaction research

Job description

Summary

Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Great Neck Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers checks, and night drop bags.


• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.


• Perform account services to all Dime customers.


• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.


• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.


• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.


• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.


• Possess current knowledge of bank regulatory requirements.


• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.


• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.


• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.


• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.


• Cash-handling experience preferred.


• Excellent customer service skills.


• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.


• Strong problem-solving skills to effectively uncover and resolve customer issues.


• Thorough understanding of compliance and record keeping requirements.