Banking Customer Service Associate — Growth Potential

Dime Commercial Bank; Mattituck (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank is hiring a Customer Service Associate at the Mattituck Branch in Long Island. The CSA will ensure accurate completion of customer requests, respond to inquiries promptly, and process routine bank transactions.

Prior banking experience is a plus, and applicants should attach a resume. Responsibilities include handling deposits and withdrawals, reconciling cash, assisting customers with accounts, and supporting branch initiatives through in-branch and outreach efforts.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier's checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support branch manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under BSA requirements related to CTR, SAR and internal suspicious activity tracking.
• Perform New Account and File Maintenance reviews to ensure data accuracy for SOX 404.

Skills

Customer service

Problem solving

Cash handling

Education

High School Diploma or equivalent

Tools

Banking software

Job description

Dime Commercial Bank is hiring a Customer Service Associate at the Mattituck Branch in Long Island. The CSA will ensure accurate completion of customer requests, respond to inquiries promptly, and process routine bank transactions.

Prior banking experience is a plus, and applicants should attach a resume. Responsibilities include handling deposits and withdrawals, reconciling cash, assisting customers with accounts, and supporting branch initiatives through in-branch and outreach efforts.