Customer Service Associate - Locust Valley Branch

Dime Community Bank; Locust Valley (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Community Bank is hiring a Customer Service Associate at the Locust Valley Branch to handle customer requests and routine transactions with accuracy and timeliness.

The role emphasizes delivering knowledgeable product guidance, supporting branch sales efforts, and maintaining regulatory compliance. Prior universal/relationship banking experience is a plus, with a focus on attention to detail and excellent service.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of retail banking experience required.
• Cash-handling experience preferred.
• Strong PC, network, email, and MS Office skills.
• Solid understanding of compliance and regulatory requirements.

Responsibilities

• Process customer transactions accurately and efficiently (deposits, withdrawals, transfers, money orders, etc.).
• Reconcile cash drawer by counting and packaging currency and coins.
• Perform account services and knowledge-based customer support.
• Respond to inquiries and promote Dime products and services.
• Support branch manager with in-branch sales and campaigns.
• Report under BSA, CTR, SAR requirements and internal tracking.
• Perform New Account and File Maintenance reviews for data integrity (SOX 404).
• Maintain current knowledge of regulatory requirements.
• Identify opportunities to refer lending needs to appropriate departments.
• Make authority-based decisions (overdrafts, overrides) when managers are absent.
• Cross-train on teller window and banking platform as required.

Skills

Retail banking experience

Cash handling

Problem solving

Regulatory compliance

Education

High School Diploma

Tools

MS Office

Email

Internet

Job description

Customer Service Associate - Locust Valley Branch

Job Category: Branch

Requisition Number: CUSTO003842

• Posted : October 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Locust Valley, NY 11560, USA

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Locust Valley Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.