Part-Time Bank Customer Experience Associate

Dime Commercial Bank; East Moriches (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Dime Commercial Bank is seeking a Part-Time Customer Service Associate for its East Moriches Branch on Long Island. The CSA will handle deposits and withdrawals, respond to inquiries, issue money orders, and service bank products.

This role requires a High School Diploma, at least 2 years in retail banking, cash-handling experience, and strong customer service. The position is on-site at the East Moriches branch with a 30-hour work week and hourly pay between $22 and $29, with pay varying by

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years' retail banking experience preferred.
• Cash-handling experience preferred.
• Quality customer service required.

Responsibilities

• Provide account services to all Dime customers.
• Expedite deposit and withdrawal transitions accurately.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers' financial needs.
• Possess current knowledge of regulatory requirements.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Respond to inbound Dime customer inquiries.
• Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
• Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
• Review, submit, process, and close consumer loan requests.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.

Skills

Cash handling

Customer service

Retail banking

Education

High School Diploma or equivalent

Job description

Dime Commercial Bank is seeking a Part-Time Customer Service Associate for its East Moriches Branch on Long Island. The CSA will handle deposits and withdrawals, respond to inquiries, issue money orders, and service bank products.

This role requires a High School Diploma, at least 2 years in retail banking, cash-handling experience, and strong customer service. The position is on-site at the East Moriches branch with a 30-hour work week and hourly pay between $22 and $29, with pay varying by