Customer Service Associate - Locust Valley Branch

Dime Commercial Bank; Locust Valley (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Locust Valley, NY is hiring a Customer Service Associate for the Locust Valley Branch. The CSA will ensure accurate completion of customer requests, respond promptly to inquiries, and process routine bank transactions.

Qualifications include a high school diploma, at least one year of retail banking experience, and strong problem-solving skills. The role requires on-site presence and offers opportunities to support branch sales and service excellence.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail banking experience.
• Cash-handling experience preferred.
• Strong problem-solving and compliance knowledge.

Responsibilities

• Process customer transactions accurately and efficiently.
• Reconcile cash drawer and count currency.
• Provide account services to customers.
• Respond to inquiries with product knowledge.
• Support branch sales and outreach campaigns.
• Report under BSA and related regulatory requirements.
• Perform new account and file maintenance reviews.
• Stay updated on banking regulatory requirements.
• Identify opportunities for consumer and commercial lending and refer as needed.
• Make decisions on overdrafts/overrides within authority.
• Cross-train on teller window and banking platform as required.

Skills

Cash handling

Customer service

Problem solving

Banking knowledge

Regulatory compliance

Education

High School Diploma or equivalent

Tools

PC

Email

Word processing

Spreadsheet

Internet

Banking software

Job description

Customer Service Associate - Locust Valley Branch

Job Category: Branch

Requisition Number: CUSTO003842

• Posted : October 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Locust Valley, NY 11560, USA

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Locust Valley Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.