Banking Customer Service Associate

Commercial Bank & Trust Company; Paris (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Commercial Bank & Trust Company is seeking a Customer Service Representative in Paris, TN to open accounts, guide customers through financial solutions, and support daily branch operations. You will engage with customers, present banking options, and work with teammates to ensure a positive experience.

The role requires strong communication, a friendly attitude, and the ability to assist with various banking services, including online and mobile platforms.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office or related software.
• Professional, friendly, and positive attitude.
• Ability to work well with others and handle customer needs with tact and care.

Responsibilities

• Open new accounts and assist customers with account questions and services.
• Help customers with IRAs, ATM/Debit cards, Internet Banking, E-Statements, and Mobile Banking.
• Greet customers and provide friendly, helpful service.
• Support teller operations when needed.
• Assist with Safe Deposit Box rentals, access, and payments.
• Monitor reports and complete daily operational tasks.
• Build relationships with customers and identify opportunities to meet financial needs.
• Work closely with your team to provide excellent service and support daily branch operations.

Skills

Verbal communication

Written communication

Customer service

Relationship-building

Team player

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Commercial Bank & Trust Company is seeking a Customer Service Representative in Paris, TN to open accounts, guide customers through financial solutions, and support daily branch operations. You will engage with customers, present banking options, and work with teammates to ensure a positive experience.

The role requires strong communication, a friendly attitude, and the ability to assist with various banking services, including online and mobile platforms.