Banking Customer Service & Accounts Specialist

United Community; Blairsville (GA); On-site; USD 26,000 - 28,000; Full time

Job summary

United Community in Blairsville, GA seeks a Customer Service Representative to deliver high-quality service and promote bank products. You will answer questions, open and maintain deposits, and assist customers with account information while upholding policy and security standards.

The role requires a friendly, professional demeanor, completion of in‑house training, and flexibility to work evenings and weekends as needed, with up to 10% travel.

Qualifications

• Interpersonal skills necessary to relate to and empathize with others
• Good oral and written communication skills, as well as good selling skills
• Experience in sales preferred
• Thorough knowledge of financial institution products and services

Responsibilities

• Provide exceptional service to meet customers and prospective customer’s banking needs
• Support existing customer relationships and maintain class‑leading customer service relations
• Provide account guidance including suggestions and other necessary information
• Provide customers with account information and updates; answer policy questions accurately
• Ensure all accounts are opened in accordance with established policies and procedures, records are maintained accurately, and accounts are entered on the bank’s computer system
• Maintain a thorough knowledge of all banking products and services
• Actively sell products and services based on United’s needs‑based approach
• Utilize tact and professionalism to resolve customer complaints
• Open and maintain deposit accounts such as Individual Retirement Accounts and Certificates of Deposit
• May be responsible for ordering job‑related supplies
• Answer customer inquiries
• Assist other staff in serving customers, answering telephones and performing other duties as necessary
• Fill out disputes and perform research on debit cards as well as order and hot card debit cards
• Perform some file maintenance

Skills

Interpersonal skills

Communication skills

Selling skills

Customer service

Education

High School diploma

In-house training program

Tools

Bank software

Job description

United Community in Blairsville, GA seeks a Customer Service Representative to deliver high-quality service and promote bank products. You will answer questions, open and maintain deposits, and assist customers with account information while upholding policy and security standards.

The role requires a friendly, professional demeanor, completion of in‑house training, and flexibility to work evenings and weekends as needed, with up to 10% travel.