Banking Solutions Specialist - Customer Advocate

United Community Bank; Blairsville (GA); On-site; USD 26,000 - 28,000; Full time

Job summary

United Community Bank is seeking a Customer Service Representative in Blairsville, GA. The role focuses on delivering high-quality customer service, answering questions about bank products, and actively selling services to meet customers' financial needs.

The position emphasizes maintaining relationships, guiding customers on accounts, and ensuring accurate records in the banking system while upholding compliance and professional conduct.

Qualifications

• High School diploma or equivalent is required.
• Successful completion of in-house training program.
• Strong interpersonal and communication skills; ability to sell products.
• Experience in sales is preferred.
• Ability to operate banking software programs and standard office equipment.

Responsibilities

• Provide exceptional service to meet customers' banking needs.
• Support existing customer relationships and maintain strong service relations.
• Provide account guidance and information to customers.
• Answer policy questions accurately and maintain account information in the bank system.
• Open and maintain deposit accounts (e.g., IRAs, CDs) and conduct related tasks.
• Actively sell bank products and services based on needs.
• Resolve customer complaints professionally and courteously.
• Assist with inquiries and support other staff as needed.
• Travel and schedule flexibility may be required.

Skills

Interpersonal skills

Communication skills

Selling skills

Customer service

Friendly demeanor

Education

High School diploma or equivalent

Tools

Banking software

Job description

United Community Bank is seeking a Customer Service Representative in Blairsville, GA. The role focuses on delivering high-quality customer service, answering questions about bank products, and actively selling services to meet customers' financial needs.

The position emphasizes maintaining relationships, guiding customers on accounts, and ensuring accurate records in the banking system while upholding compliance and professional conduct.